Frequently Asked Questions
You sell the furniture in set, Can I buy only part, instead of the whole set?
Mostly Yes. Most items can be purchased separately. Just email or call us with the SKU #, we will quote you a individual piece price with shipping.
Are all the furniture available or in stock? How long time will it take you to deliver it to me if I purchase now?
Yes. All the furniture is available and normally it will take us about 1 to 2 weeks to deliver your furniture to your home and we will update you by phone or email of the status of your order in 2 days of your order. Upholstery items may take 3- 4 weeks to make and take another week to be delivered to your home, though in many cases they are delivered a lot quicker. Due to seasonal, demand or other unexpected reasons, occasionally some items may be out of stock temporarily. We will update you the status of the order and offer you other options or cancellation of your order if you really can not wait that long.
Will the furniture delivered have the exact color as shown on BettyUSA.com?
Yes but not exact. Actually same color may be shown as different slightly in different computer monitors. Furniture also seems darker in under lighted room and lighter in well lighted room or under sunlight. Therefore, you may expect very slight difference of color as shown on the web site or on your monitor or in your specifically lighted home.
How can I view the status of my order?
Go to the Customer Service, Account Information page. This page lists all your orders. Click the date of the order whose status you wish to view.
How Will My Order Ship
We will ship your order using the fastest, safest, and most reliable method possible. Therefore, we have established strong relationships with some of the best delivery companies nationwide. Every product on our site has been carefully selected to ship by a particular shipping method in order to provide you with an optimal delivery experience. When your order ships, we will notify you via email. Included in your email will be a tracking number for your shipment. We encourage you to track your package online or on the phone with the carrier. Most companies can provide an estimated delivery date. Be sure to contact us if anything seems unusual with the progress of the shipment
When Will My Order Arrive?
Every product on our site has an estimated Lead Time - the number of business days it takes for an item to be processed and prepared for shipment at the warehouse.Each lead time varies based on many different factors.Sometimes the stock items that can be shipped within 2-3 days, Others items require a longer time (e.g. 1-2 weeks). For Small Parcel shipments, delivery usually takes between 1 and 6 business days (except for USPS which ships in 1-10 business days) after your order is picked up from the warehouse. For Truck Freight shipments, delivery usually takes between 7 and 15 days from when your order ships. For residential deliveries, you will be contacted for an appointment as soon as your order arrives at the local terminal
What is the Return Policy?
If you are not satisfied with our product, please send it back within 30 days of the item being shipped out from our warehouse ( as determined by tracking number) and we will gladly exchange, credit, or refund the cost of the item. Shipping and Handling Charge cannot be reimbursed!
On Free Shipping items the shipping charges are included in the price but you will still be charged for round trip shipping costs incurred by BettyUSA.com Furniture.
Please be careful when ordering your furniture and let us know if we can be of assistance in selecting the right furniture for your situation. Always measure the space you are placing the furniture. Sorry we cannot accept returns for assembled merchandise. Any returns must be in their original packaging.
What tools do I need to assemble the furniture?
All necessary tools are normally included in the furniture hardware. All the furniture also provide a assemble instructions in the package. Powered tool will make your assemble job easier and faster.
Can I disassemble the furniture if I want to move the furniture to a new location? Yes and No.
You can disassemble some furniture, like most bed rails and headboard, dresser mirror, dining table legs, entertainment center top bridges, etc. which are assembled with removable screws when you move the furniture. Other furniture, like computer desk, book shelf, are assembled permanently with glue and non-screws. You normally can not disassemble these kind of furniture and reassemble them again.
What Is Your Warranty/Guarantee Policy?
All Products are covered under the manufacturer's warranty. Please contact us for help with warranty issues for products you purchased through our company. We strive to carry quality furniture that will very rarely require utilization of the manufacturer's warranty.
Powell - 1-5 years
What are your shipping costs?
A: You can view an estimate of shipping costs by viewing your cart. However, final shipping costs will be displayed on the Invoice you see before confirming your order.
